Last updated: 1st December 2020
Thank you for shopping at https://www.bubbafarm.my (BUBBA FARM PLT (LLP0020753-LGN) ).
In the rare event that our products fail to meet our commitment to quality, a refund may be offered at our discretion. We will endeavour to resolve all requests for refund within 5 business days of receiving the request.
We take feedback in priority. Feedback regarding refund matters must be made within 24 hours upon receiving the products.
You have 5 business days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase from our website.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account. You will receive the credit within 2 business days.
You will be responsible for paying your own shipping costs for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The maximum refund offered is the value of the product. Further compensation is not available.
The customer is responsible to check the received goods in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform us at hola@bubbafarm.my.
If you have any questions about this Return & Refund Policy, please contact us.